Returns & Exchanges
CAN I RETURN OR EXCHANGE SHEETS?
We generally allow returns within 30 days of purchase for a full refund or exchange minus a 15% restocking fee. You will need to cover any return freight costs and ensure you use a tracked service as we will not be responsible for any lost parcels via post.
Note: we do not accept all change of mind purchases and these cases are at the discretion of Sleep Temple on a case by case basis. Please contact us to verify if we will accept your change of mind purchase.
For hygienic reasons, we do not (& cannot) accept returns on used or washed products for change of mind purchases.
WHAT HAPPENS IF AN ITEM I PURCHASED IS FAULTY OR INCORRECT?
At Sleep Temple, we take pride in ensuring our goods are of the highest quality. However, like everything we're definitely not perfect. If for any reason you find one of our products is faulty, or we have not delivered what you ordered, please contact us immediately. We will require as much information as possible of the fault / incorrect items with photos if possible (always helps!) and your order number. Once we receive your email, we will get back to you within two business days.
For any faulty or incorrect orders, Sleep Temple will cover all return postage costs and offer a full refund / exchange. Any exchange postage costs to you will also be covered by Sleep Temple.