FAQs

View our frequently asked questions below. Should your question not be answered, please contact us and we will get back to you as soon as possible, usually within one business day.

Payments & Billing

WHAT PAYMENT METHODS ARE ACCEPTED?

Sleep Temple accepts the following payment methods:

  • Credit Card: Visa, MasterCard & American Express. The total will be charged to your card when you finalise your order (checkout).
  • PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once you finalise your order (checkout). To register for a PayPal account, visit the website paypal.com.
  • Afterpay: allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks. See How to Buy Sheets with Afterpay for more information.

DO YOU SELL GIFT CARDS?

We sure do.

Our digital gift cards have a lifetime validity period. Gift cards are available to purchase in denominations of $50.00, $100.00, $200.00, $300.00, $400.00 and $500.00. 

Your voucher will be emailed to you with instructions on how to redeem with a voucher code.

HOW DO I REDEEM A GIFT CARD?

If you have a gift card or voucher code, simply enter it at the last stage of checkout.

Note: Sleep Temple Gift Cards are virtual and have no expiry.

Sheets

WHAT ARE YOUR SHEETS MADE OF?

Our sheets are constructed using different fabrics. Our most common fabrics are our cotton and bamboo Ranges.

Our cotton range is made using super soft long staple cotton in a sateen weave to give the perfect combination of softness and breathability.

Our Bamboo range is made using a silky soft, breathable and long lasting Bamboo fabric utilising a single ply, sateen weave.

You can find out more information about our sheets.

    HOW DO I CARE FOR MY SHEETS?

    Sleep Temple sheets can be hand washed or put through the washing machine. If using a washing machine we recommend a cool or warm wash as a high temperature wash can weaken the fibres. A mild detergent works best, while the use of bleaching agents is not recommended. If using a tumble dryer, set it on a low heat and be careful not to leave them in too long. We do always recommend hang drying your sheets and pillowcases wherever possible.

    We recommend that you wash your sheets before first use - this also allows them to shrink to their natural size.

      WHERE ARE YOUR SHEETS MADE?

      All of our Sleep Temple sheets are designed in Western Australia. From November 2020 most of our products including our sheet sets are also made in Western Australia. Prior to November 2020 we were importing our items from China. Whilst we still have some of these items in stock we have taken numerous steps to differentiate between these two ranges.

      • Firstly, all our Australian Made sheets have "Aus Made" in the title.
      • Secondly, we have a dedicated Australian Made section.
      • Thirdly, all our products made in Australia stipulate this in the description of the product.

      If in doubt - please contact us for clarification.

        DO YOU USE SINGLE OR MULTI PLY YARN?

        We only use single ply yarns meaning that we don't group weaker fibres together like many other products on the market today. Sheets that use multi-ply yarns often report high thread counts, however, this is misleading because the thread count is doubled or tripled as the weaker fibres are grouped together meaning they are actually in most cases, inflated thread counts.

          WHAT ARE THE SIZE DIMENSIONS OF YOUR SHEETS?

          Our sheet sizes can be found on our size chart.

          ARE YOUR SHEETS SUSTAINABLE?

          Not only are our sheets sustainability sourced, all our suppliers are ISO 9001, ISO 14001 & ISO45001 verified, BSCI certified & conform to the OEKO-TEX® standard.

          We ensure all our suppliers meet our strict quality guidelines, company operation standards and fair working conditions. Should any of our suppliers not continue to fulfil our requirements, we source alternatives that do.

          Shipping

          CAN I CHANGE MY SHIPPING INFORMATION?

          Please contact us immediately if you need to change your shipping details. You can use our contact us page or email hello@mysleeptemple.com.

          Once an order has been dispatched, we cannot alter your shipping details. Orders are usually dispatched same business day if made before 1pm.

          HOW MUCH IS SHIPPING?

          Sleep Temple offers free shipping on all Australian orders (no minimum spend required, because we're cool like that!). We do have express shipping options available for time sensitive orders and the costs of these services are displayed for you during the checkout process.

          HOW LONG DOES SHIPPING TAKE?

          Delivery times will vary on which shipping option you selected during checkout. Our Australia Wide Free Shipping option generally takes between 3-7 business days & our express shipping will generally take 2-5 Business Days.

          All orders are shipped via Australia Post.

          Please note: due to COVID-19 there may be some shipping delays, however, we do our best to combat this with our excellent customer service ;)

          WHAT IS YOUR DISPATCH LEAD TIME?

          Orders received before 1pm (AEST) Monday to Friday are shipped the same day. Orders are shipped from our Perth warehouse.

          HOW DO I TRACK MY ORDER?

          Once your order has been shipped you will receive a confirmation email with a tracking number. If you’re having trouble tracking your order you can simply reach out to us with your order number from your confirmation email to hello@mysleeptemple.com and our friendly customer service team will do our best to assist you within 24 business hours.
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